I also received a ban for "cheating" despite not actively playing the game. One day, I decided to return, logged in intermittently, and possibly switched operating systems or played in rookie lobbies, leading to an unexpected ban. I attempted to contact EA, but received the same automated response repeatedly. It feels like a mockery. I provided extensive information, writing over a thousand words, only to get an automatic reply that didn't address any of my concerns.
I invested 3000 hours and a significant amount of money into the game. It appears that this issue has affected others as well. It's disheartening that some cheaters with a lack of investment in the game, even at level 30, seem to go unnoticed, while dedicated players like us face bans for what appears to be an anti-cheat error. I don't mind bans if they can be rectified later, but the automated responses are frustrating.
To clarify, I prefer a system where cheaters are banned, even if some need to be unbanned later due to errors. However, it's crucial to address these issues individually rather than relying on automated responses.
Community Manager
