When you link your gamertag to a different account, all your content and progress is lost. You'll need to link it back to the old account to get everything back, but you'll have to wait 6 months to be able to do that again.
Community ManagerIt sounds like you unlinked your Xbox gamertag from one EA account and linked it to another. Is that correct?
yes
Community ManagerWhen you link your gamertag to a different account, all your content and progress is lost. You'll need to link it back to the old account to get everything back, but you'll have to wait 6 months to be able to do that again.
Community ManagerIt does work. You just can't keep move your gamertag from account to account. All of your content and progress is tied to the EA account the gamertag was originally linked to. Moving it to another account means you'll need to start over.
Community ManagerUnfortunately, not. Content and progress do not transfer between platforms.
Sure when you relink accounts you will lose your progress but we shouldn't get locked out of half the game!!
I'm having the same issue after linking my PlayStation account with my Xbox account. Is there any way that i could bypass the six months wait to unlink my Xbox account?
Community ManagerI'm very sorry, but we're not able to bypass the 6 month limit.
So to clarify…..XBox Live was unlinked accidently and cannot be relinked until after March 5, 2024?
Image attached
@Baphomet6664420 Contact support through chat here. They can relink the account for you. You don't have to wait until 2024.
Community ManagerYes
There is no guarantee support will link your account before those 6 months have expired.
Been on chat twice now without a resolution.
Still hoping they can fix it. Be a shame to
lose all that progress and 4 mythics etc….spent a fair bit of $$$ on this Apex Legends game. Will not be back if not corrected but fingers crossed.
Thanks to all guidance. :-)
hey, I know this is unrelated issue and not sure if I'm allowed to post my issue here, but I made my own thread 2 months ago and have no replies. I unlinked my EA and Steam, linked EA account to a different Steam (should've done my research), and now I can't link back the old EA and Steam accounts anymore. It's been 6 months and it says the EA is already linked and I can't link them. Support says they can't force it and I haven't been able to play Apex in half a year at this point. Is there a way someone can brute force the accounts to link? And I will have my account data back? Sorry for posting in someone else's thread, I wasn't sure if anyone would respond even if I made a new thread.
Community ManagerI'm very sorry, but we're not able to help linking/unlinking accounts over Answers HQ. If support can't help with this then nothing can be done.
No resolution for my issue to date. 👎
Seems like when I go to EA Help I end up chatting with a AI bot and go full circle and after confirming my accounts are linked we end on….
” I would like to inform you that as far as concern with Apex it a currently an ongoing issue the game getting crash and our team is working on it to fix it.”
And/Or…
Community ManagerYou previously mentioned unlinking your account. Support can't assist with this since you will need to wait until the date you're seeing before linking again.
@EA_Aljo EA help says the account is linked and why doesn’t the message say “relink” after that date instead on “unlink”? Screenshot attached with green check beside my user name indicating IS linked
Community Manager
