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ttv_sunled's avatar
ttv_sunled
5 years ago
Solved

Redeemed code successfully but didnt receive anything

I redeemed a third-party digital key, the key in question is "6700 Apex Coins", I redeemed the key and got a popup saying this key has been redeemed successfully but it didn't since more than 48 hour...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @ttv_sunled, 

    If the purchase was made from a third party retailer I'm afraid it would be up to them to issue a refund. That said, purchase issues are not something we can really look into here on Answers HQ. If there is specific information you need in order to request a refund I'd recommend following up with the EA Help team to see if they can help with that. 

    For more details on how to set up a case with them visit the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @ttv_sunled, 

If the purchase was made from a third party retailer I'm afraid it would be up to them to issue a refund. That said, purchase issues are not something we can really look into here on Answers HQ. If there is specific information you need in order to request a refund I'd recommend following up with the EA Help team to see if they can help with that. 

For more details on how to set up a case with them visit the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

/Kent

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