Forum Discussion

GuntherWolfgang's avatar
GuntherWolfgang
5 years ago

Refund

Since there's apperantly no way to contact EA for Apex legends stuff via ticket i'll have to do it here. Apex has been the laggiest worst [profanity removed] i've played, and i've played steadily ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@GuntherWolfgangz 

It's possible you weren't choosing options that put you in touch with a live support advisor. Requesting a refund should be one of them that do though so I'm not sure why you wouldn't be getting the options for chat or requesting a callback. To get the callback option, you also need to be in a country where we have phone support available.

As far as troubleshooting goes, we'll give that a shot. Are you on a wired or wireless connection?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @GuntherWolfgangz 

    Thanks. Let's start with the basics then. If you haven't in a while, it would be good to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

    • GuntherWolfgang's avatar
      GuntherWolfgang
      5 years ago

      I've done this numerous times.

      I usually leave the router off for 5-10 minutes.

      Does not help im afraid

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @GuntherWolfgangz 

        Can you run a UO Trace and screenshot the results? Instructions are here.

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