My EA account was hacked and my email got changed

Question

I've been trying to contact EA help for 2 months now and I've send the message trying to dispute my ban for quite a few times now. So the story is, most of my accounts related to my email was hacked including my EA account. The only reason i use my EA account is mostly for Apex Legends and the last I was online was on 13 October. I got an email in chinese from EA which I dont understand. I managed to log into my ea account back and change my email. But when trying to dispute the ban, I can see that the email is still not my email its this weird email(attached below) which isn't mine. I tried sending the dispute still but I haven't received a reply for weeks or months now. I think it could be the email problem.

So, I've submitted a ticket before but the steps were

Please make contact with an EA Game Advisor for assistance with changing your email.Click the following link to get started:https://help.ea.com/help/faq/using-ea-help/
We cannot assist with bans directly here on AHQ.If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

However, the problem now is, my account is banned and I have to sort the ban out first to contact an agent. But, my email was changed so I can't contact the agent. Ive already changed it at the account details but it's still that weird email. Is there a way i can contact an agent without settling the ban? Cause i cant settle the ban if I cant change my email to my original email
&nbsp;

CM Edit: Removed attachments containing personal information

ea_cuervo · Answer

Hey&nbsp;@vavabb,

I'm really sorry to hear that your account has been compromised and that you still haven't been able to fully recover it. As you mentioned that you cannot change the email and send a dispute to the Terms of Service team, you will need to&nbsp;contact EA Help Support for assistance in making the necessary account changes.&nbsp;

Since you can't create a case using the current account, you can create a new EA account using a different email address and then mention the details of the compromised account. Once you receive assistance to fully re-secure your account, you can then send a dispute to the Terms of Service team.

Should you have any further questions, please let us know.&nbsp;

grains3481 · Answer

What details do you need to verify my identity? every time i try to make a new account with a new email and try to link steam it says that my steam account can only be linked once in a lifetime, and since i cant access the other EA account then i cant unlink it with my steam.

Forum Discussion

My EA account was hacked and my email got changed

2 Replies

About Apex Legends Technical Issues

Recent Discussions

The clients anticheat protection is not active (null client)

invisible wall glitch

Screen freeze during gameplay

account hacked

Valkyrie Spotlight Pass