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FuzeeB's avatar
FuzeeB
4 years ago
Solved

Returning Player with missing content

I'm a player attempting to return to Apex after a hiatus from 2019 till now.  Upon returning I've found my Origin account devoid of any content/progress/friends, and the same is being exhibited by Apex.  My in-game account shows that it is a fresh level one account with no seasonal stats or any additional in-game content even though I unlocked all of the characters up till wattson, and completed most of the season 2 battle pass.  I have a friend that I played with at the time who has logged in to all of his things yet I'm not on their friend list anymore either.  For proof I have an email from 2018 when I purchased premium membership for in-game currency with credit card information as well as discord screenshots of an in-game victory screen where my username is shown.  I'd appreciate any assistance in resolving my issue.

  • EA_Kent's avatar
    EA_Kent
    4 years ago

    @FuzeeB 


    Thanks, I appreciate you following up!

    I think it would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid we don't have the tools to look into this here on Answers HQ. 

    You can find more details on how to set up a case with the team at the EA Help website. You can also speak with them over Facebook or Twitter instead, if you prefer. 

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @FuzeeB, 

    Have you tried logging into Origin with any other email addresses to see if you might have a separate EA Account where you were playing Apex Legends before? I'm curious if the email on the account may have been changed at some point. 

  • FuzeeB's avatar
    FuzeeB
    4 years ago

    I have.  I've gone through all of my possible log-ins for any gaming account I've made, and haven't had any luck.  I ended up creating a new account under username Laedeth with my current email tied to the FuzeeB account, but no other emails were getting valid responses back when attempting to recover them when signing in.  I just tried unlinking my FuzeeB EA/Origin account from my steam Laedeth account, but it didn't seem to do anything, and the problem extends into the EA/Origin account as well.  My game library from the platform, and friends list there are also completely fresh, and say i made the account in 2022.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @FuzeeB 


    Thanks, I appreciate you following up!

    I think it would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid we don't have the tools to look into this here on Answers HQ. 

    You can find more details on how to set up a case with the team at the EA Help website. You can also speak with them over Facebook or Twitter instead, if you prefer. 

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