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XXeria's avatar
XXeria
5 years ago
Solved

RTX 3060 Ti Apex restarts

I have completely new PC, but every time I try to play APEX (or Netflix or Black Dessert Online) the PC restarts. No Error log, nothing. Specs: - AMD Ryzen 5 5600X - Asus GeForce RTX 3060Ti Dual O...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @XXeria 

    Thanks for following up!

    Just a heads-up, I removed the MSINFO file because it can contain some information that's a bit more in-depth that we would want posted publicly. I've heard from a few people who have mentioned that rolling back to older NVIDIA drivers has helped with similar issues. If you can, would you mind rolling back to an older driver to test and see if that helps in this case as well? 

    Let me know if you're still running into any of the same issues on older drivers. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @XXeria, 

If it's happening when you're trying to stream video or launch other games it could be a graphics driver problem. Have you checked to see if there are any updates for your drivers? You can find more info on how to update them over at the EA Help website. 

If you're still having the same issues on the most recent drivers would you mind posting a DxDiag so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/Kent

XXeria's avatar
XXeria
5 years ago

There are no updates for my driver. I've tried streaming, but it worked fine, and every other game works good aswell, except already mentioned Apex, Black dessert (and then Netflix, but thats not a game :D)

There's the dxdiag file.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @XXeria 


    Thanks! I appreciate the follow-up. Have you had the chance to try starting up your PC in a Clean Boot to test and see if that makes any difference at all? If there's anything else running on your PC that could be related to the crashes that might help get around it. 

    You can find more details on how to set one up over at the EA Help website. Once you've had the chance to give it a shot please let me know how it goes. Thanks!

    /Kent

    • XXeria's avatar
      XXeria
      5 years ago

      It didn't help either, still crashing.

      The page said I should send you the msinfo file, so here it is.

      [Admin - removed attachment]

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @XXeria 

        Thanks for following up!

        Just a heads-up, I removed the MSINFO file because it can contain some information that's a bit more in-depth that we would want posted publicly. I've heard from a few people who have mentioned that rolling back to older NVIDIA drivers has helped with similar issues. If you can, would you mind rolling back to an older driver to test and see if that helps in this case as well? 

        Let me know if you're still running into any of the same issues on older drivers. Thanks!

        /Kent

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