Forum Discussion

2 years ago

S17 Master Badge Issue

username: Jamdivi Platform: PC issue: After the account merge, my Xbox account became my primary due to higher account level. The problem is, during S17 I got to Masters rank with my PC Steam accou...

Jamdivi

2 years ago

Please EA, please respond.

Jamdivi

2 years ago

@EA_Mako are you able to help me or can you point me in the right direction?

EA_Mako
Community Manager
2 years ago
Hey @Jamdivi,

We can certainly pass this along, but I'm afraid we cannot manually grant individual rank badges in this type of situation.

To that end I can't promise this will be changed or provide any sort of timeframe for an investigation beyond passing this along to the team.

Thanks for letting us know!
- Jamdivi
  2 years ago
  @EA_Mako But that right there is what is confusing to me. Why cant you grant a badge for this "type of situation", implying that there are situations where you would be able to do this? I provided proof that I obtained that rank via the screenshot of the holospray. Why can't I have the accompanying badge to go with it? I even have screenshots from S17 of my profile banner with the badge equipped and I have attached them here. It's not like you would be granting me a badge that I never had or earned. Please. I put so much time and money into this game. I just want the things back that I earned.
  - EA_Mako
    Community Manager
    2 years ago
    @Jamdivi
    
    We cannot individually grant badges, however if there's a larger situation affecting multiple people, these individual reports can help us identify those so the team can come up with an overall fix for all involved.