Forum Discussion

Seasoned Newcomer

2 years ago

Scammed out of nearly £250 of Apex coins

Hi I’ve ordered so many apex coins over the space of last week to today and I still have no coins on my account I’ve tried buying gift codes from other places and when I input the codes there fine th...

EA_QueenBee

Community Manager

2 years ago

@GingerStormzy000,

For any transactions you've done via either the in-game shop or the Microsoft store directly, you can just reach out to our live support team with proof of purchase and they can make sure that you get your missing coins:

https://help.ea.com/en/help-home/?r=1

This article shows exactly what they'll need from you so they can make sure you get the coins you're owed:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xbox

As for the codes you've redeemed, did you ever get any errors when you redeemed them? And did you redeem them via your Xbox, or via the EA app?

donthateswirvy

2 years ago

Hey, Hi happy to see that maybe a real human being is on the other side of that account but I've had the same problem I purchased apex coins on the 11th for 39.99 and 9.99 i only received the ones this I paid 9.99 for I've made 4 cases a 5th is currently in progress and every single one of them said that they were "fixed' but they weren't is there a problem? is there something stopping the support team from simply giving me my coins that I paid for even after I've shown proof of purchase I did buy them via the apex store in the game Not through the Microsoft store

EA_QueenBee
Community Manager
2 years ago
Hey @donthateswirvy,

Have you been reaching out to live support via email? It might be worth reaching out via a chat instead if you can. It might go a bit faster. If you don't see an option via our support site, try selecting different problem categories; it should pop up eventually.
- donthateswirvy
  2 years ago
  Yeah I have I’ve made 6 cases on my problem every time my case file says “fixed” my apex coins still aren’t deposited into my account it’s frustrating very frustrating kral rindo just told me to see if I can go through Microsoft support and see what they can do ea is just not helping
  - EA_QueenBee
    Community Manager
    2 years ago
    @donthateswirvy,
    
    I'd reach out to our support via a chat. It's the easiest way to make sure that you get your Apex coins. I don't believe Microsoft are able to add them themselves; I imagine they'll send you our way again instead.