Forum Discussion
Yeah I have I’ve made 6 cases on my problem every time my case file says “fixed” my apex coins still aren’t deposited into my account it’s frustrating very frustrating kral rindo just told me to see if I can go through Microsoft support and see what they can do ea is just not helping
I'd reach out to our support via a chat. It's the easiest way to make sure that you get your Apex coins. I don't believe Microsoft are able to add them themselves; I imagine they'll send you our way again instead.
- 2 years ago
I tried a chat already like every time I try the submit button just turns grey and do I just keep making cases until ea just feels like giving me what I paid for?
- EA_QueenBee2 years ago
Community Manager
@donthateswirvy,
Could you try "I need help with my hacked account" as your problem? That never fails to give me an option to start a chat.
If the chat buttons greys out after that, could you send me a screenshot of what you exactly see? - 2 years ago
Fosho thanks for suggestions Brodie fr tho anything helps
- 2 years ago
I got it to work but now it’s just another case
- EA_QueenBee2 years ago
Community Manager
- 2 years ago
No, now it’s just a regular case that I’m hoping will get fixed. After this case I won’t be making another case, at 11:58 yesterday my previous case file said that it had been “fixed” It wasn’t.
I’ll just cut my losses and just never buy anything from the Apex store again.
Not really much I can do even after 7-8 cases and every single one of them having had proof of purchase attached to them I’ve got no help, thanks anyway and you know what else I’m not even eligible for a refund 😂 absolutely ridiculous just take my money EA