Forum Discussion

5 years ago

SEA Servers seem to be struggling

Came back to Apex after about a month away to check out season 7 but im getting 1 out of 3 games with a decent-ish server. Keep getting that slo-mo intro/hero selection phase thing and the server eve...

TheRealestPepit

5 years ago

@EA_IlliumHi, Im on Steam on PC. Those issues seem to have disappeared for the most part but since yesterday im getting a ping of 500 to singapore servers every 3 games or so. Sometimes twice in a row even though my ping to the data centre is 80. Just played 2 games with the normal ping now then it went back to 550ms in the next 2 games. I switched to HK servers to check and it worked for a bit then again 500. Not sure whats up.

Edit: This only started happening with Season 7. Ive been playing on Origin for the past few months and this hasn't happened once.

Edit 2: Ive had a look at the server list and it looks like there are 2 Singapore servers that have a ping of 500+ for some reason. I guess thats where the game is sending me. Like i said switching to HK made no difference. Looks like im gonna have to play in EU with a ping of 250 until this is resolved?!

EA_Illium

EA Staff (Retired)

5 years ago

Hey @TheRealestPepito We can try going through the steps below to see if this helps us with the high ping times.

Check for Windows and GPU updates
Port Forward
Flush DNS (first section in the link)
Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
Close Origin completely by right-clicking the Origin system tray icon and selecting Exit.
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is different DNs you would rather use)
Repair - Origin | Verify - Steam
Allowing Origin/Steam and Apex through your anti-virus or firewall