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You're showing a very high amount of packet loss and ping times. There's a big jump when you hit the 6th hop. This is before you reach our servers so that would be an issue with your ISP.
That is not packet loss, those routers are not responding to all ICMP requests, if you also look at the packet loss they only occur on those hops, the final hop which is the most important is showing 0% loss meaning getting to my final destination has 0% packet loss.
- EA_Aljo5 years ago
Community Manager
Yes, when you see 100% loss, that usually means that hop isn't allowing pings. However, you're showing 89.6, 89.7 and 96.2. You also have very high ping times. This is all occurring before you reach our servers. What system are you playing on? Also, you could try opening the ports for Apex Legends. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.
- 5 years ago
Please see attached 350 packets ran right now and none of those 3 routers responded, in game it shows my packet loss as 0, i play with people from EU and they even agree the servers are broken they always seeing the networking indicators
- EA_Aljo5 years ago
Community Manager
The 6th hop is showing high ping times. The next 3 aren't allowing pings so we can't see what's going on with them, but the ones after are showing higher ping times. Which most likely means the ones not returning data are also experiencing high pings. Regardless, it's looking like the issue is with that hop. Can you try pinging the European server also? I'd like to see if there are similar results. The IP is in the instructions for the UO Trace.
- 5 years ago
I am playing from South Africa... We not lucky enough to have local servers... These "high pings" are perfect during the day, but when night time comes and everyone is not at work and playing games and the servers are taking strain that is when the issues occur.
Apex servers have never been in a good state, i know plenty of Europeans who all play with 20-30ms that experience the exact same issues.
I play Overwatch on 160ms and have 0 issues i have over 1000 hours in the game and never ever have i had any issues...
- EA_Aljo5 years ago
Community Manager
That same hop is still spiking. This isn't an issue with our servers as it's happening before you reach them.
- 5 years ago
Hop 6 is me landing in London hops 1 to 5 is my local traffic I.E Cape Town traffic hop 6 is when i exit South Africa into EU at London Telehouse it is not spiking from cape town south africa to London UK takes 141ms
- EA_Aljo5 years ago
Community Manager
That is occurring before you reach our servers. That's not something we can fix. Did you try opening the ports as suggested?
- 5 years ago
I just can`t anymore with this game. Right now i can`t even play. Try to play right now and there is some delay/lag that just kill my gameplay.
I`m sorry but i`m running all of my other games, like CS:GO, Dota 2, and so on 100% perfect, and has zero problem with my connection.
Don`t you think its time to fix this servers? You need new servers to be fair. Both the tic rate and the lagging/delay part its just a pain and your losing a lot of playerbase because of that.
This should be your number 1 feedback towards the Devs/People in charge.When i enter the game, my legend is invisible, when i enter firing range at the begining my weapon is invisible, this is because of the lag/delay or whatever it is.
I`m tired of installing/uninstalling/repairing the game.
I`m running high pc, with solid connection and i expect to play on stable servers.
I know its not your fault, but the people in charge should fix this, its too much of a pain, and when you add the cheaters problem, the horrible random teammates you are getting and its getting out of control ....
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- EA_Blueberry7 years ago
Community Manager