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LabanWH's avatar
LabanWH
Rising Newcomer
2 days ago

Cannot load into Apex Legends

Cannot find a way to contact a human at the EA response team. I tried loading up into some Apex Legends and it is saying I have to register an EA account although I am already signed in. Have spent countless $$$ on the game and have devoted LOADS of time to it. Thought i may have been banned so I checked penalty history as well and says i have no active penalties.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey LabanWH​

    I'm afraid we can't discuss account details here on the forums, but we've seen this message pop up for various reasons, including when the EA account that's in use has an active action. Please use this web form to contact our live support team, and they can work with you to see if everything looks good with your account or if there is a ban on it. 

    On that note, if your account looks fine and you're playing through Steam, some players have found that turning on Steam overlay in Steam's settings, and under Library > Apex Legends  > Properties, before restarting the app has helped. 

    Let us know how it goes, thanks! 

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