Forum Discussion

clutch_ali's avatar
clutch_ali
4 years ago

Server shutting down

Playing on xbox series x and every time I try to load up it keeps saying server shutting down - internal server error. I tried playing on another account and it works fine. Idk if what's going on.
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @clutch_ali, 

Which datacenter are you connecting to? Have you tried switching to any others at the title screen to test and see if that makes any difference? 

clutch_ali's avatar
clutch_ali
4 years ago

I've tried multiple datacenters and none work

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @clutch_ali 

    Got it, thanks!

    Can we try a few things to see if we can help stop this from happening? A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same issues after that please let me know. Thanks again. 

    • 355blazer's avatar
      355blazer
      4 years ago

      I'm having the same issue. All other multi-player games are working. I have also Un-installed and reinstalled the game, still getting "Server shutting down-Internal server error" 

    • litt3sarah's avatar
      litt3sarah
      4 years ago

      Hi. I am also having the same issue on my xbox series x. I checked the link you sent and everything is in order.

      Its wired up with the router beside it. I also uninstalled and reinstalled the game along with restarting my router and I am still having the same  issue. I check my connection and everything is fine. Also tried several data centers with no success. 

      Not sure where to go from here.

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hi @litt3sarah, 


        Can we also try changing the DNS to test and see if that makes a difference? I've seen cases in the past where using a different DNS can help with issues like this. 

        You can update the DNS settings using the following steps: 

        1. Open your Xbox Settings

        2. Select General

        3. Select Network

        4. Choose Advanced Settings

        5. Select DNS Settings

        6. Select Manual

        7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that using the public Cloudflare DNS can also help (Primary DNS: 1.1.1.1)

        8. Save the changes

        Let me know if you're still running into the same issues after that. Thanks! 

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