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s656152's avatar
s656152
6 years ago
Solved

Servers keep kicking me out in ranked apex legends

The server it's been kicking me out the game and I have been penalty for that its the second time that happened tonight
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hi there, @s656152.

    If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Knox1721's avatar
Knox1721
5 years ago

@EA_Aljo my internet is in the next room over I have tried the wired and it still won't work 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Knox1721 

What you're experiencing is common with wireless connections, but it shouldn't be happening so frequently when wired. Have you checked the cord to make sure it's not damaged? Also, did you power cycle your network equipment and console after switching to a wire? If so and it didn't make a difference, it would be good to get a wired UO Trace from you. Do you have a PC on the same wired network that could be used for the test?

  • Knox1721's avatar
    Knox1721
    5 years ago

    @EA_Aljo Yes ive done allod that and I don't have an pc

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Knox1721 

    That's going to make things more difficult, but I'll keep trying. Did you already try using alternate DNS settings? If not, try this: From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

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