Forum Discussion

Cryptic_Aiim's avatar
Cryptic_Aiim
5 years ago
Solved

Settings reset and disappear

Every other time I hop on to play apex my settings get reset and all my key bindings disappear I love this game but It’s so annoying to have to fix all of my settings every other time I try to play 

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Turkeysaur 

    It depends on what type of security software you're using. If you aren't sure how to add exceptions in your software, I'd recommend checking to see if the software publisher has a Support website. They may have some articles with more information on how to add exceptions. 

    /Kent

6 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Cryptic_Aiim, 

    Usually this happens because there's something preventing Apex Legends from writing to the files where it saves your settings changes. Have you checked to make sure there's an exception for Apex Legends in your security software? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Turkeysaur 

    It depends on what type of security software you're using. If you aren't sure how to add exceptions in your software, I'd recommend checking to see if the software publisher has a Support website. They may have some articles with more information on how to add exceptions. 

    /Kent

  • Cryptic_Aiim's avatar
    Cryptic_Aiim
    5 years ago

    How would I do that? I just removed my antivirus because it expired and I bought Norton. So maybe it will fix it since I changed softwares but is there a option to go in and fix it manually?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Cryptic_Aiim 

    Have you tried running the Norton uninstaller to see if that helps? It can sometimes still block programs even if the software isn't actually active. Removing it fully might help if that's the case. 

    You can find more information on how to run the tool over at the Norton Support website. Please let me know how that goes if you're able to give it a shot. 

    Thanks!

    /Kent