Community ManagerSometimes, when a connection suddenly gets back, it just means you need to power cycle. Try doing that now with these steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
Keep in mind though, wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening ports. They are listed here.
I have been having the same issues. Especially after the Genesis and the Thrillseekers update. I have a wireless connection too and im very close to it, just 10 feet or so, I get no lags or stutters in Arenas, but only in Battle Royale.
Community ManagerWould you be able to switch to a wire to see if that improves the connection?
It doesn't. It's just battle royale where the ping is way too high and stutters too much. For example, if I'm getting 75ms ping on the Singapore GCE 2 server, I get around 80ms in the Arenas, which is fine, but as soon as I join a match in battle royale, it goes 150ms+. This problem had first appeared after the Genesis patch, EA Support on Twitter contacted me, and just said that they are working on the problem, during the first week of Thrillseekers everything was fine, then during this second week, battle royale has been unplayable again.
Community ManagerI know we're investigating connection issues, but I don't have any news on that. The best I can do is continue to go through troubleshooting. If you'd like to continue that, let me know. Thanks!
