I spoke to Mako and they restored my account back to 02/04/2024 so I only lost all of the progress I had made on that day which I was fine to accept. I would just ask if it is possible to do the same for your accounts.
I am also still having the issue, they have now removed the option for opening a case through support for this issue. Where did you contact Mako?
Considering the above that someone spoke to you, could you help me as well? My account is reset to level 1 and I have lost literally EVERYTHING. All of my heirlooms, progression, levels, champion unlocks (I only have those that comes with level 1), skins... EVERYTHING.
I have been waiting for a week and still there is no fix for my account. I have been playing since Closed Beta and have spent countless money in this game. I really hope you guys give me back my PAID heirlooms, skins, packs, etc.
Community Manager
