Forum Discussion

alonetaco's avatar
alonetaco
4 years ago
Solved

Someone bought an heirloom with my shards when I was away, want refund

Someone bought the wrong heirloom on my account when I was away. I didn’t want to spend them until I was back and he had boughten one I didn’t want. I would like a refund on my shards to buy the one ...
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Sorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.

    We are not able to return your items or reverse the action.


    I'd recommend putting a password on your device.


    Darko 

alonetaco's avatar
alonetaco
4 years ago

It was someone who had access to my account, he knew I had the heirloom shards and he wanted to make me mad so he bought one I never wanted. So I never even got to buy the one I wanted

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Sorry to say @alonetaco but if you allow others access to your account then you are responsible for any actions they may take.

We are not able to return your items or reverse the action.


I'd recommend putting a password on your device.


Darko 

  • georgegi10's avatar
    georgegi10
    4 years ago

    Same thing happened to me, My little brother who plays Gibby bought his heirloom when he knew i wanted to save it to see if seer will ever get one.... I would really really appreciate a refund on my shards... I rarely play Gibby, would rather have Bloodhound or octane's :/ Please let me know 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @georgegi10 if you allow others to access or play on your account then you are responsible for any actions that they may take. 

      Darko 

      • georgegi10's avatar
        georgegi10
        4 years ago

        so there's no way to refund the credits or get me in contact with someone who can? 

  • 113luv's avatar
    113luv
    4 years ago

    Hi I had the same thing happen to me but it was my brother who logged in on my computer and purchased the heirloom without me knowing. I did not give anyone access to my account, it was my brother who knew the pin to my computer. Please help me refund the shards. He purchased Octanes heirloom, and I wanted wraiths. Please help me, I didn't give out my info to anyone.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @113luv there is nothing that we can do in situations such as this, if you allow others access to your system then you are responsible for their actions.

      I'd recommend changing your computer password so as to ensure that this cannot happen again.

      Darko 

      • rscxpp's avatar
        rscxpp
        3 years ago

        i bought the wrong heirloom and idk what to do i just want loba heirloom pls help i have wraiths now

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