Forum Discussion

TiGaNHo's avatar
TiGaNHo
7 years ago

Startup Failure, Requires a Directx 11

Opening game gives the following error "The video device failed to initialize because it doesn't support the required features"   I added the print here https://prnt.sc/mh1qrp My notebook i5 2...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago

Hey @TiGaNHo , Thanks for the information and screenshot. 🙂 

Can you upload a dxdiag so we can see your hardware and drivers.

/Atic

  • TiGaNHo's avatar
    TiGaNHo
    7 years ago

    here

  • chelsea9542's avatar
    chelsea9542
    7 years ago

    hi ea I am also have the same problems could you help

  • DeathKnight0000's avatar
    DeathKnight0000
    7 years ago

    can i still play apex legends with a driver thats' geforce 310m my direct x version is 11 

  • capo9090's avatar
    capo9090
    7 years ago

    Me Too Have this problem Can you Help me .. ?

    Thx..

    • EA_Cade's avatar
      EA_Cade
      Icon for Community Manager rankCommunity Manager
      7 years ago

      @capo9090 It doesn't look like you'll meet the minimum specs with that processor. Have you tried websites like SystemRequirementsLab?

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,953 PostsLatest Activity: 18 minutes ago