Forum Discussion

TiGaNHo's avatar
TiGaNHo
7 years ago

Startup Failure, Requires a Directx 11

Opening game gives the following error "The video device failed to initialize because it doesn't support the required features"   I added the print here https://prnt.sc/mh1qrp My notebook i5 2...
CoolKapro's avatar
CoolKapro
7 years ago

how can i fix this error please tell me

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
7 years ago

Hey there, can you try these steps please and let me know if they help?

  • CloneNoxth's avatar
    CloneNoxth
    7 years ago

    HI, I got the same error.

    Error pop up: 

    My Spec: 

    Please check. Thank you

  • Alvin1237's avatar
    Alvin1237
    7 years ago

    Please help me diagnose my computer. Can you please let me know what system requirement I did not meet? 

    • EA_Cade's avatar
      EA_Cade
      Icon for The Sims Team rankThe Sims Team
      7 years ago

      @Alvin1237 Looks like your video card is the culprit here, you miss the minimum specs by just a little bit there. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,534 PostsLatest Activity: 43 minutes ago