Forum Discussion

catfishnchips's avatar
catfishnchips
3 years ago
Solved

Steam Account Linking

When I try to link my EA account to play Apex Legends on Steam, something goes wrong. I get a message telling me that they are currently experiencing a technical problem and I should try again later....
datpad's avatar
datpad
3 years ago

I've tried to unlink my account from Steam for months. This is what customer support said was the reason:
"I would like to inform you that we’re unable to unlink your Steam account at this time as there are specific Apex Legends purchases on the account, which now makes it ineligible for unlinking"

Please fix this

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey @datpad @catfishnchips, 

If you are running into issues with linking or unlinking other accounts to your EA Account, I would recommend checking out our help article below. In order to link/unlink a connected account, you will need to be able to login into your EA Account Portal and can see the connected accounts under the "connections" tab. 

  

Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

  

  

Cheers!  

  • datpad's avatar
    datpad
    3 years ago

    @EA_Illium Hello, thanks for the links. I have been trying this for several months. If you could please read my original post:
    "I would like to inform you that we’re unable to unlink your Steam account at this time as there are specific Apex Legends purchases on the account, which now makes it ineligible for unlinking" It has been like this for several months.

    Please look at the attached image:

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