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0321e0f09166bf1's avatar
0321e0f09166bf1
Not applicable
5 years ago
Solved

Still haven’t received Apex Coins

It’s been since 5/27/21 since I haven’t received them, missing about 4,600. Any ETA as to when this might be fixed? Have already talked to support and they didn’t offer much assistance and PlayStati...
  • EA_Mako's avatar
    EA_Mako
    5 years ago

    Hey @jamesrose22,

    There is a bit more activity currently due to the new event today, so those purchases may be taking slightly longer than normal to appear.

    If the coins haven't shown up after 24 hours, please reach out to an advisor so they can look into this further.

    You'll need some additional Proof of Purchase verification, so I'd have those screenshots handy as well.

jamesrose22's avatar
jamesrose22
Not applicable
5 years ago

I’m having the same issue right now spent 20$ but didn’t receive them.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @jamesrose22,

There is a bit more activity currently due to the new event today, so those purchases may be taking slightly longer than normal to appear.

If the coins haven't shown up after 24 hours, please reach out to an advisor so they can look into this further.

You'll need some additional Proof of Purchase verification, so I'd have those screenshots handy as well.

  • jamesrose22's avatar
    jamesrose22
    Not applicable
    5 years ago

    Thank you 

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