Stuck on connecting to match pc

Getting stuck on "connecting to match". It doesn't put me in and the menu screen stutters and freezes.

Been playing since season 3 started with no issues. This issue started yesterday.I have tried all the troubleshooting methods in the troubleshooting section like (opening ports) and such.

traceroute.txt1 KB

ReG66
6 years ago
Sort of found a workaround. For some odd reason i could play while tethering through my phones wifi on the same network without any problems but not while using an ethernet cable.

13 Replies

EA_Blueberry
Community Admin
6 years ago
@nabith66

Have you tried changing the DNS server on your console? There's information on how to do that in this guide. We've seen some players get stuck at the loading screen for other games, but once they switched to Google's DNS it resolved the issue.
ReG66
Seasoned Rookie
6 years ago
Playing on pc currently using google dns maybe i will try another dns
Zeelmaekers
Hero+
6 years ago
Hey @nabith66

Flushing your DNS could also do the trick after you switched DNS.
Open DNS is also a fast DNS you can use.
Preferred DNS server: 208.67.222.222
Alternate DNS server: 208.67.220.220

If you still have this issue, power cycling your router may also do the trick.
ReG66
Seasoned Rookie
6 years ago
changing dns didnt work
Zeelmaekers
Hero+
6 years ago
Hey @nabith66

Using a VPN / GPN should do the trick in most cases.
Not sure if you already tried that.
If that didn't work.
Can you make sure Apex Legends is added to your firewall?
ReG66
Seasoned Rookie
6 years ago
None of it worked and now i cant get into training mode as well. it just stutters like before and give me a error called bad_module. Have attached apex_crash.txt
apex_crash.txt2 KB
Zeelmaekers
Hero+
6 years ago
Bad_module_info crashes are sometimes caused by a bad driver installation.
Can you try a clean install of your driver
Clean Driver install
Download DDU (Display driver uninstaller),
Run it and Have it remove all NVIDIA Software / Drivers.
If you previously Owned an AMD, have it remove those as well.
Download the Driver Package.
Install drivers using Custom.
Uncheck the services you do not use.
Check the Clean Install box.
Can you also try to disable any overlays and GPU tweaking software?
(Origin, discord, Msi afterburner)
ReG66
Seasoned Rookie
6 years ago
Sort of found a workaround. For some odd reason i could play while tethering through my phones wifi on the same network without any problems but not while using an ethernet cable.
divyangdk
Not applicable
5 years ago
I have changed DNS as per you say, I can play my first match without any issues then after first match finish, the problem still coming and got stucked at matchmaking
Critofur
Rising Vanguard
5 years ago
Exactly the same for me - first match usually works just fine. The character animation, where you see your own legend going through animations, that stutters - freezes for about 1/2 second, then starts to animate again then freezes again, repeat, ad nauseum. No error message though.
To someone's earlier question - no, I can't "disable MSI Afterburner", it's something that is essential for me.