Forum Discussion

Not applicable

4 years ago

Solved

Suspended by a mistake

I went on a vication out of town for a week and when I came back I got an email saying that I got suspended for a week. I was really hyped to start playing again and I didnt even do anything wrong or...

EA_Mako
4 years ago
Hey @getinlads6969,

We're unable to review or make any changes to accounts on the forums, but our Terms of Service team can certainly check into this for you.

Please take a look through the link below to fill out an appeal for this suspension.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Once you've created that appeal the ToS team will reach out via email as soon as they've completed the investigation, thanks for the patience while they're having a look!

EA_Mako

Community Manager

4 years ago

@getinlads6969

Are you able to go through these steps to create a case?

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

getinlads6969

Not applicable

4 years ago

I tried to make a new case, But do you think you could fix this bug before toty is out of packs?

EA_Mako
Community Manager
4 years ago
Hey @getinlads6969,

If you've created a case with those steps, our Terms of Service team will reach back out to you as soon as they finish investigating the account.

We don't have a specific time estimate to share, but keep an eye out for an email and they should be in touch shortly.