Switched game accelerator node and now my account is banned
5 days ago, because my area cannot directly play apex and log in to the ea account, I need to use an accelerator. I am too stuck in the apex game and when logging into the ea platform or cannot log in. I need Switching nodes allowed me to play the game normally and log in to the platform smoothly. However, just 3 days ago on April 14, I received an email from EA saying that there was abnormal activity on my account, thus locking my account. , I have contacted the game consultant but the chat option is not available, the only option is email and very slow to respond to us, I come from a single parent family and am autistic, gaming is everything to me, I paid for this game A lot, and I have recharged a lot of money. I love this game very much. I have no other interests. The only thing I like is to play games on the ea game platform. I can provide the evidence I have and my ea data can provide. Why is EA doing this to me? I just want to play the games I pay for.
[CM - Edited to remove personal information]
Hey @mzzz_218,
Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.
As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account.If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.You can create a new case here and select Game Support > EA account > I need help with my hacked account so the support team can assist with the actual account recovery.
