Forum Discussion

1 year ago

Solved

Switched game accelerator node and now my account is banned

5 days ago, because my area cannot directly play apex and log in to the ea account, I need to use an accelerator. I am too stuck in the apex game and when logging into the ea platform or cannot log i...

EA_Mako
1 year ago
Hey @mzzz_218,

Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.

As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account.

If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

You can create a new case here and select Game Support > EA account > I need help with my hacked account so the support team can assist with the actual account recovery.

EA_Mako

Community Manager

1 year ago

Hey @mzzz_218,

Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.

As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account.

If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

You can create a new case here and select Game Support > EA account > I need help with my hacked account so the support team can assist with the actual account recovery.

mzzz_218

1 year ago

I can't create a case now because my account has been banned. I can only contact you by sending an email. I posted my account information on Twitter and there is also a picture of my current account information. Please can you Check this Twitter account: @taozhou110, I hope the ea official team can better investigate my reasons