The game crashed with a memory error.

Hi OP,

First of all, what are your specs?

Have you overclocked your RAM or enabled XMP Profile (which is the same thing as overclocking your RAM)?

Latest Chipset/GPU drivers?

What are your specs?

Also, depending on how well you know PCs, you can always try to access the Windows Event Viewer to locate the error, as it should have more information there.

almost every PC user has this issue . 

for me , i close down all background apps like utorrent, antivirus, afterburner , and most important, exit Nvdia gforce experience  and control panel. 

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@realy-bad-1 wrote:

almost every PC user has this issue . 

for me , i close down all background apps like utorrent, antivirus, afterburner , and most important, exit Nvdia gforce experience  and control panel. 

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I have only ever got this error when I push my RAM to it's absolute (unstable) limits.

Otherwise I have never gotten this with my AV left on.. :/

Interesting though..

Hey,

My specs are

Windows 10 64-bit

i7-7700HQ 2.8GHz

16384MB RAM

GTX 1060 3GB

None of CPU,GPU and RAM are overclocked and I'm on GeForce driver version 419.17.

Log Name: Application
Source: Application Error
Date: 3/13/2019 10:22:57 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-O5AJRDF
Description:
Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x4150
Faulting application start time: 0x01d4d9941037def7
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: b58ae95b-2796-46fa-b60c-fa23191e54f0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-03-13T13:22:57.036619800Z" />
<EventRecordID>240238</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-O5AJRDF</Computer>
<Security />
</System>
<EventData>
<Data>bad_module_info</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>00000000</Data>
<Data>0000000000000000</Data>
<Data>4150</Data>
<Data>01d4d9941037def7</Data>
<Data>bad_module_info</Data>
<Data>unknown</Data>
<Data>b58ae95b-2796-46fa-b60c-fa23191e54f0</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

This should be the event log from the crash. Hope it helps.

Thanks for that.

If I had those issues, these are things things I would do:

I am no 'expert' in this field but I've been through 1000s of troubleshooting steps for numerous PC issues I've had over +20 years of using these things.. 🙂

I will try to help:

7700HQ tells me that you've got a laptop?

This is fine, but that 3Gb 1060 GPU, I would make sure you selected only 3Gb of VRAM Usage in the Video settings, in your game options, if it didn't do this automatically for you.

I cannot google the DLL's at the end of that report, right now, but I strongly suggest you google them, see what they relate to, and reinstall the driver linked to those DLL's.

Also, as another here suggested, disable any other applications in the background that could be causing conflicts with your game running.

I believe you will also have limited options in the BIOS, so no real point going there.

Search for those DLLs:

bitsperf.dll
secur32.dll
msdtcuiu.dll
wmiaprpl.dll

Most likely it is a driver issue as the line where it says (bad module info), I have had that in the past where that error was linked to older Visual C++ REDIST (redistributable) drivers, either corrupted or not installed at all.

You can also go into your Origin Application, find the game APEX Legends, and find the option to (check the integrity of the game files).

But definitely check for any important updates (windows/chipset drivers/
[Motheboard], from your laptop vendor, or directly from the hardware vendors themselves, like Nvidia.

Hope this helps.

I tried all of the the troubleshooting steps, the one that seems to have fixed it for me was capping my fps to 60.  Not by using the vsync in game, but by adding +fps_max 60 in the advanced launch options in origin launcher.  The game updated itself and removed this line and I started getting referenced memory crashes again.  As soon as I put this back in the launch options, I stopped getting referenced memory crashes.  Give it a try and let us know if it worked, it did for me!  Just a temporary fix until they patch the game and I can uncap my FPS again.