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Maxthurr's avatar
Maxthurr
6 years ago
Solved

The game freezes when I move my mouse

When I move my mouse, the game freezes, I tried to lower my mouse's refresh rate, close G hub before launching the game and neither of those worked. This makes the game unplayable and I don't know ho...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hi @Maxthurr. 

    When you have the chance can you try setting up a Clean Boot on your PC to see if that helps at all? If this is being caused by something else running on your PC that may help stop the mouse issues. 

    For more information on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. Thanks!

    /Kent 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @Maxthurr. 


Were you able to get a Clean Boot set up? Are you still running into any issues with the game freezing up? 

/Kent

Maxthurr's avatar
Maxthurr
6 years ago

Hey, no I don't have this problem anymore. I just deactivated the windows 'Enhance pointer precision' and it did worked.

Thanks anyway! 

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