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31bye's avatar
31bye
7 months ago
Solved

The original 163 account can't find customer service

I went through great lengths to recover my initially canceled email and retrieve my stolen account, only to find out that the game was banned. I followed the instructions to file a dispute on the web...
  • Midnight9746's avatar
    Midnight9746
    7 months ago

    @31bye For information about account locks, bans, and suspensions, (and where you can contact the EA TOS Team), click here.

31bye's avatar
31bye
7 months ago
Unfortunately, even changing the email won't work because it's judged based on the initial email, which prevents me from creating a case. I went through great difficulties to finally recover my email and received the verification code from EA to retrieve my account. I've exhausted all possible methods to help restore my account, but it seems that individual efforts are just too insignificant. I suspect that the large-scale leakage of 163 email accounts led to hackers stealing and selling accounts for cheating, resulting in bans. Therefore, EA uses artificial intelligence to identify and ban accounts, and has also separated the account unbanning business from human customer service. Only artificial intelligence technology can counter the large-scale gray market of cheats in China. I'm just a tiny victim in this situation. EA has completely abandoned players with 163 initial emails. That's why EA only provides one way to unban game bans that I can't use—this artificial intelligence identification. It's regrettable that I have to leave Apex, which I love so much. Perhaps God wants me to focus on my studies.
OldTreeCreeper's avatar
OldTreeCreeper
Hero+
7 months ago

@31bye 

Afaik the ban system allows 3 appeals,  and each appeal is handled with by a different individual.

  • 31bye's avatar
    31bye
    6 months ago
    Does the ban history show all records? I only see one ban record. If it only displays the most recent ban, then it's indeed possible that my account was banned and unbanned multiple times within a year. If that's the case, I'm really at a loss for words. My account has been completely ruined by those people.
    • Midnight9746's avatar
      Midnight9746
      Hero+
      6 months ago

      @31bye All information about any of your account's ban(s) should be in an email that was sent out to you. (You may need to check your spam folder to find the email).

      Alternatively, you can check your ban history       here, (but sometimes a ban may not appear in the ban history).

      • 31bye's avatar
        31bye
        6 months ago

        Thank you for your reminder, but since the EA account was stolen due to the email being hacked, when I wanted to recover my account, I first needed to recover my email. When I accessed my email, there were no EA emails at all because it had been set to not accept emails from EA. Moreover, the email account had been canceled, which even prevented me from receiving EA’s verification code properly. It wasn’t until I created a new EA account with the email that I was able to receive the verification code email from EA. Despite having no experience with internet-related issues, I managed to recover my EA account by trial and error. I am proficient in computer network protocols, which means I understand email protocols, yet it still took me a great deal of effort to recover the account.

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