Forum Discussion

2 years ago

Solved

This is my first ban and im highly upset

I was banned due to my name, which ive had since november 15,2013, i have never had a problem with my name/gamertag on any platform it has been the same for 10 years. Ive spent time and money on apex...

EA_QueenBee
2 years ago
Hey @geno-_-cide35755,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

EA_QueenBee

Community Manager

2 years ago

Hey @geno-_-cide35755,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, then you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

geno-_-cide3575
2 years ago
I have already sent a dispute and i refuse to wait 30 days to hear from someone i also refuse to wait 7 for this suspension to be lifted, my birthday is the 4th of march and i was gonna spend it on apex,
- EA_QueenBee
  Community Manager
  2 years ago
  @geno-_-cide35755,
  
  Hopefully they'll get back to you sooner than that, but regardless they're the only team that can look into to this for you. If I could be more helpful I would, but bans just aren't something we have the power to change here on the forums.
- XHelperZ
  Hero+
  2 years ago
  If it helps, they typically respond around a 72 hour timeframe, though this is not guaranteed.
  - stillkoy
    2 years ago
    they responded to mine in under 2 hours i'm sure they were real thorough. Hey did you see that a bunch of linux players recently got banned? take a look https://answers.ea.com/t5/Technical-Issues/Linux-players-getting-banned/td-p/12338557/highlight/true/page/3 . I'm sure you'll find a way to defend EA again and you'll probably just blame them for using linux or something stupid again.