Forum Discussion

2 years ago

tos team

My close friend got her account banned for allegedly "cheating", She spent thousands of Euros on it and countless hours, we play a lot together almost every day, She just came home and found out that...

OldTreeCreeper

Hero+

2 years ago

@100YuanBingqilin

Unfortunately the EA staff who work here on AHQ cannot help your friend directly with account-related issues, such as bans, nor can live chat, only the TOS team can help.

All the available information relating to your friend's ban would have been communicated to her via the email associated with her EA account.

She can also check out her ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If she feels she has been incorrectly banned, the only thing she can do is to dispute any action taken against her EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that she can appeal a ban a number of times, up to 3. I would urge her to do so.

Best of luck.

OTC

100YuanBingqili

2 years ago

We have already used one ban appeal, and she is too scared to use another and then she only has 1 left, I have been trying so hard the past few days to convince her to do it, but many others did advice her not to contact them back immediately, because they said the same team will probably review the case and give the same judgment.

We can provide whatever is needed to prove it, we play fairly and by the rules, I even have screenshots of our scores and she has very low damage and kills.

You mentioned that you urge her to use her 3 ban appeals, we do not know if we should use them instantly, or wait some time before appealing again and hope they look into the problem and unban her.

I have gotten many friends to try this game out and spend money on it, we love your game and enjoy it, and we expect things like this to be solved and carefully looked into before getting declined like that.

Once again, she has never violated any of the terms of service and we are sure she was falsely banned, but we do not know how to convince the TOS team, and as mentioned, we are ready to provide whatever is needed.