Forum Discussion

3d01cb7ff4f5a01's avatar
4 years ago
Solved

Trouble unlinking unknown email from account

I downloaded Apex Legends, and when I started the game, it wanted me to reset my password. But it tells me that my Xbox is linked with a deleted AE account. I don't know the email to the deleted acco...
  • EA_Aljo's avatar
    4 years ago

    Hi there, @3d01cb7ff4f5a011d720bccee06dfe2f 

    If you're talking about the Xbox gamertag being linked to an EA account that you no longer know the email for, that would need to be handled by one of our advisors and not Microsoft support. They will need to take you through the account recovery process. If you did that and they couldn't verify ownership, they won't be able to provide any information or make any changes on the account. If you have an EA Play subscription, you can download one of our sports games. They will display the email address of your account in the settings.