Forum Discussion

sakeima's avatar
sakeima
5 years ago
Solved

Twitch Prime Gaming Loot

I recently saw there was Prime Gaming loot for Apex Legends which was great considering I had just started playing the game as well as purchasing all of the legends. However, I claimed the last three...
  • EA_Cade's avatar
    EA_Cade
    5 years ago
    Hi @sakeima,

    Sorry to hear it! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance on that as we can't assist with this type of issue via AHQ.

    From the looks of it you have an Amazon account linked to the account you're posting on here, but that account is not the account you play on and an advisor will need to explore your options with that.
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 years ago
Hi @sakeima,

Sorry to hear it! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance on that as we can't assist with this type of issue via AHQ.

From the looks of it you have an Amazon account linked to the account you're posting on here, but that account is not the account you play on and an advisor will need to explore your options with that.
  • sakeima's avatar
    sakeima
    5 years ago

    I can't create a custom case where I can receive help, as stated before they simply send me to talk about it with Amazon. How can I get in direct contact with a representative of EA?

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,961 PostsLatest Activity: 2 hours ago