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jaffacakethehut's avatar
4 years ago
Solved

Twitch prime loot with xbox gamertag transfer

So after numerous chats with support I found out my twitch prime is linked to a different account to my Xbox gamertag.  Bad times!

I went through the unlinking twitch, but after speaking with Amazon support my previous loot will not carry over when I link the new (old) account.

I do not want the old account as it's 10 years old and has no content on it, my more recent one has games on it though.

Can I change my gamertag to the newer account and delete the old one?

Will I get the twitch loot on the new one as I have not claimed it on Xbox only on twitch prime? 

If not how do I just delete the old EA account and start fresh with this month's drops?

Cheers

  • Hey @jaffacakethehutt


    For account issues it would be best to reach out to EA Help so they can take a look. I'm afraid we can't really help with account-related issues here on Answers HQ. 

    You can find more details on how to set up a case with them over at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

2 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @jaffacakethehutt


    For account issues it would be best to reach out to EA Help so they can take a look. I'm afraid we can't really help with account-related issues here on Answers HQ. 

    You can find more details on how to set up a case with them over at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer. 

    /Kent

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