Unable to Access Live Chat or Resume Support Case

Hello EA Support,

I’m trying to link my EA account (for Apex Legends) to my current PlayStation Network (PSN) account, but I'm running into an issue.

Years ago—before cross-progression—I linked my EA account to a different PSN account that I no longer have access to. I removed that old PSN from my EA account, but when I try to link my current PSN, I get this error:

"Linked account found. Cannot be linked because this EA account was used to link the account 'case_the_bag'."

It seems like my EA account is still tied to that old PSN. I understand there’s a one-time link policy, but I no longer have access to that PSN and need help unlinking it or fixing the conflict.

Also, I tried to open a support case, but the chat crashed and now I can’t reopen it. The support page only shows the AI assistant.

Please help me fix this.

Thanks.