Forum Discussion

jaybgamerafc's avatar
2 years ago
Solved

Unable to access live chat

https://help.ea.com/contact-us.
Make sure that you're signed in and select your country by clicking on the flag in top left corner and picking your country from the list.
Enter the name of your game (in your case it will be Origin) and click Next.

  • Hello @jaybgamerafc.

    If your issue is related to a ban, then only the TOS team can help you via mail. 

    But if you need to speak with one of the chat support advisers about somthing else, this got me to live chat:

    You can contact EA live support at
    https://help.ea.com/en/contact-us/

    Then to speak with a chat adviser choose the appropiate options:

    Game eg Apex

    Platform eg Xbox1

    Topic eg Manage my account

    Issue eg manage payment details

    Recommended support option will be email or live chat at the bottom of the page.

    Then you can choose to begin a live chat.
    There may be some waiting time.

    Best of luck. 

4 Replies

  • Tried this but keeps taking me to open cases and update via mail not able to select live chat

  • OldTreeCreeper's avatar
    OldTreeCreeper
    Hero+
    2 years ago

    Hello @jaybgamerafc.

    If your issue is related to a ban, then only the TOS team can help you via mail. 

    But if you need to speak with one of the chat support advisers about somthing else, this got me to live chat:

    You can contact EA live support at
    https://help.ea.com/en/contact-us/

    Then to speak with a chat adviser choose the appropiate options:

    Game eg Apex

    Platform eg Xbox1

    Topic eg Manage my account

    Issue eg manage payment details

    Recommended support option will be email or live chat at the bottom of the page.

    Then you can choose to begin a live chat.
    There may be some waiting time.

    Best of luck. 

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @FanaticalXD As this thread has been inactive for several months I'm going to go ahead and lock it. If you have an issue you need help with you're welcome to open a new thread.

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