Forum Discussion

Newcomer

Re: How to get help with Apex Legends account bans and suspensions

Hello,

'm looking for guidance on how to reach the appropriate EA support team regarding an account security issue.

My main EA account was permanently banned in April 2026. On November 2, the penalty classification changed to "Account takeover", and EA notified me that unusual activity had been detected and my account locked.

I have already submitted an appeal (case #257969205), but I cannot access the account or communicate with the team handling the case.

I'm not asking forum moderators to overturn the ban. I simply need to know how I can verify ownership and get the existing case reviewed.

Any guidance on the correct support channel would be greatly appreciated.

Thank you.

1 Reply

EA_mplsnow
Community Manager
3 hours ago
Hey GammelBestemor,

If your account has been locked, you'll need to follow the steps on this page to get back into your account. Feel free to connect with our live support team for further assistance using the Contact us button at the bottom of the page if you're unable to complete those steps or receive any pushback when recovering the account.

Afterward, it'd be worth going through as many of these security steps as possible to help ensure your account is secure and under your control before continuing with the appeal. Thanks!