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It's definitely strange that it's doesn't happen when you're using your mobile hotspot. When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that could be preventing it from connecting that may help.
For more info on how to set up a Clean Boot check out the EA Help website. Let me know how it goes when you've got the chance.
/Kent
- 6 years ago
Its doing the same thing but I try to play and can't connect to servers. I'm on Xbox
- 6 years ago
well what I did was I ran netsh command on cmd. didn't work. i restarted after that. didn't work. but then i bought a game on origin. and while it was downloading i opened apex again. and the servers got connected and now it's running fine. I'm not even sure what the problem was or how it got fixed. but it is
- EA_Kent6 years ago
Community Manager
Hmm, that's definitely weird. I'm glad to hear it started working again for you.
Did you have the chance to try starting up your PC in a Clean Boot to see if that makes a difference at all? I'm curious if there might be something else running on the PC at the same time that could be preventing Origin from connecting.
/Kent
- 6 years ago@EA_Kent I was having way too many problems, I reinstalled origin, it worked
- 6 years ago@EA_Kent its happening to me as well, i hopped on my pc, there was some origin update and then when i started apex i couldnt get past the first screen, kept saying "unalbe to connec to ea servers"
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