Unable to connec to EA servers Apex Legends
last night i was playing the game for good 2hrs. took a small break, and i come back to this error. obviously i thought there is something wrong with the internet connection, checked and double check...
Forum Discussion
EA_Kent
Community Manager
Community ManagerIt's definitely strange that it's doesn't happen when you're using your mobile hotspot. When you've got a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on the PC that could be preventing it from connecting that may help.
For more info on how to set up a Clean Boot check out the EA Help website. Let me know how it goes when you've got the chance.
/Kent
well what I did was I ran netsh command on cmd. didn't work. i restarted after that. didn't work. but then i bought a game on origin. and while it was downloading i opened apex again. and the servers got connected and now it's running fine. I'm not even sure what the problem was or how it got fixed. but it is
- EA_Kent
Hmm, that's definitely weird. I'm glad to hear it started working again for you.
Did you have the chance to try starting up your PC in a Clean Boot to see if that makes a difference at all? I'm curious if there might be something else running on the PC at the same time that could be preventing Origin from connecting.
/Kent
- @EA_Kent I was having way too many problems, I reinstalled origin, it worked
- EA_Kent
Gotcha, I appreciate you letting me know how you were able to get it fixed. I'm glad that it's working for you now!
/Kent
so the same thing happened again last night. i can see all the servers for apex listed below. i even got invites from friends. but the game was unable to connect. so what i did was opened titanfall just to check if other games have the same problem or not. well titanfall connected in a snap for online multiplayer also. after that when i switched to apex, twice it showed me the errror, with no error code, and then servers get connected and i'm at the lobby.
shared SS.
the next time i face this i'll do a clean reboot. but how would i know which application is interfering?
- EA_Kent
Hey folks.
If you're seeing an invalid account error try resetting your EA Account password. I've spoken with several people who said that they were no longer seeing this error after they reset it. For more details on how to reset the password check out the EA Help website.
Have you tried switching to a different datacenter to see if that makes any difference at all? Are you able to get connected if you choose another one. or does it still give you that same error?
/Kent
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