Forum Discussion

Not applicable

3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...

EA_Aljo

Community Manager

3 years ago

@brostitute27

Let's make sure you do a good, thorough, restart. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

brostitute27

Not applicable

3 years ago

It got fixed automatically! Thank you, must’ve been a server issue.

EA_Aljo
Community Manager
3 years ago
@brostitute27

Great! If you have any other issues, please reach out to us again. Good luck and have fun!
- A8RAmitus
  Not applicable
  3 years ago
  Tried both solutions you presented in this thread. Still having the same issue.
  - EA_Aljo
    Community Manager
    3 years ago
    @A8RAmitus
    
    Are you playing on a wired or wireless connection? Also, is this happening when you first load in to Apex or do you disconnect mid-match?
- Fehercsalad6798
  Not applicable
  3 years ago
  Engem se enged be
- RealxVaron
  Not applicable
  2 years ago
  Hello,
  
  I‘m playing on a Xbox series s with a lan wire. I start the game, get into the Menue where I can choose the server. I chose between various ones already, it start the loading screen but I never connect to the lobby. It always says error with different codes. 1 time code: house second time codeTongue outin.I cleared the Mac chache, I restarted router and Xbox, I deinstall and reinstalled the game, I used alternate dns. I tried everything you said here before. I deleted my synchronised data and got it from the clouds server again. I checked the server status for apex and everything it’s says everything is fine. I tried to start the game on my other account and it happens the same as on my main.
  
  greets Dave