Forum Discussion

Not applicable

4 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...

GT-512

Not applicable

3 years ago

If connect to my phone hotspot it connects. What is the next step ?

EA_Aljo

Community Manager

3 years ago

Hello, @GT-512

If you can't connect using your regular, home connection, but the hotspot works, this means there's an issue with your connection. It would be best to contact your ISP to see if they are noticing any issues.

Also, if it's been a while since you power cycled your equipment, it would be good to do that now with these steps: I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!