Forum Discussion

4 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...

EA_Aljo

Community Manager

3 years ago

@GT-512

Since you can connect just fine on a totally different connection, this either has to do with your ISP, equipment or home network. Try the following:

Check your router for a firmware update.
In your router settings, enable UPnP
In your router settings, make sure your NAT is either Open or Moderate

You can also try using alternate DNS settings.

From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings).
Enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".
If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

Let me know if this helps or not. Thank you!

GT-512

3 years ago

@EA_Aljo Nothing works i tried changing the dns and like i said it works for a couple of games then back to not working is there an ip ban on me or something like that ? I checked my ban history and nothing is there

EA_Aljo
Community Manager
3 years ago
@GT-512

We don't give out IP bans so that wouldn't be the case. Unfortunately, I'm out of ideas. In past cases, it's been an ISP/equipment issue when you can connect on a different network. An advisor may have other suggestions though. Try opening a case here to get in touch with one. Thanks!