Unable to connect
It says that my profile is not permitted to play online, on Xbox One, but I'm not suspended, banned, and all of my other online games work, and run perfectly fine.
Forum Discussion
4 Replies
EA_QueenBeeCommunity Manager
Hey @HeroofTime54,
Have you been able to play Apex Legends on your console previously, or has this always been a problem? Could you also share a screenshot of the error message you're getting, please?- @EA_QueenBee I'm having the same issue on the switch. I have been able to play before. Matter of fact, I was playing when it happened.
- EA_QueenBeeHey @Guapeste,
Do you get an error message, or does it also just say that your profile is not permitted to play online? Is your EA account or your Switch account underage, by any chance? It doesn't give me an error message, and no, I have an adult account, so there's no logical reason as to why my account shouldn't be able to connect to the servers.
Featured Places
