Forum Discussion

HeroofTime54's avatar
4 years ago

Unable to connect

It says that my profile is not permitted to play online, on Xbox One, but I'm not suspended, banned, and all of my other online games work, and run perfectly fine.

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @HeroofTime54,

    Have you been able to play Apex Legends on your console previously, or has this always been a problem? Could you also share a screenshot of the error message you're getting, please?
  • Guapeste's avatar
    Guapeste
    4 years ago
    @EA_QueenBee I'm having the same issue on the switch. I have been able to play before. Matter of fact, I was playing when it happened.
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Guapeste,

    Do you get an error message, or does it also just say that your profile is not permitted to play online? Is your EA account or your Switch account underage, by any chance?
  • It doesn't give me an error message, and no, I have an adult account, so there's no logical reason as to why my account shouldn't be able to connect to the servers.

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