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Temp-Gus's avatar
Temp-Gus
Seasoned Newcomer
6 months ago

Unable To Join Any Matches, "1 Player Queue"

My account was hacked in 2024, in which a ban was then placed on the account. Ever since this happened I spoke to multiple members from the EA Help team. After my second time reaching out to the TOS ...
Temp-Gus's avatar
Temp-Gus
Seasoned Newcomer
6 months ago

EA_MariAny assistance on this would be greatly appreciated, Ive been struggling with this issue for a while. 

  • Temp-Gus's avatar
    Temp-Gus
    Seasoned Newcomer
    6 months ago

    Can anyone help me on this? 

  • EA_Mari's avatar
    EA_Mari
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey Temp-Gus, 

    May I ask if you're on PC or PlayStation? 

    • masiwei63's avatar
      masiwei63
      Seasoned Newcomer
      6 months ago

      Hello，I'm a gamer who has been playing for more than 300 hours，Today I logged into the game，I found that my game level was initialized，But my skin decoration is still there，Can you help me recover my game level data?

      • EA_Mari's avatar
        EA_Mari
        Icon for Community Manager rankCommunity Manager
        6 months ago

        masiwei63, this is not the appropriate thread/subject for what you're experiencing. Please either use the search bar in the Apex forums or create a new thread detailing whats happening so you can get help from the community. 

    • Temp-Gus's avatar
      Temp-Gus
      Seasoned Newcomer
      6 months ago

      Hey, I am on Playstation 

      • EA_Mari's avatar
        EA_Mari
        Icon for Community Manager rankCommunity Manager
        6 months ago

        Thanks for getting back to me Temp-Gus. We are checking this for you so please bear with me. Will let you know as soon as I have more to share. 

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