unable to purchase apex coins

Hi @tluisz, 

Could you try clearing your app cache? It's helped a few others who also ran into this error message. Are you using the EA App or Steam Client? 

- EA_Lanna

Thanks, @tluisz. 🙂

Here's a guide for cleaering the EA App cache: 

• Clear cache to fix problems with your games

- EA_Lanna

Hi @tluisz, 

Thanks for checking. It would have been great if that sorted it but if not, something else is happening there. Could you read through these questions and pop up the answer, please? 

1. Are you purchasing the coins in-game with the overlay or in the client?
2. Have you recently changed the payment method or the card connected to EA?
3. Can you check that the region is displaying the correct one for you?
4. Was there an error code associated with the error message? e.g. 'Error 1001', 'Error 4014', etc. Feel free to hop up a screenshot. 

Thanks, 

EA_Lanna

It here

Hi @tluisz, 

Thanks for popping up the screenshot with the error code. Can you answer those questions also, please? Without this information, there's not much to go off of. 

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@EA_Lanna wrote:

1. Are you purchasing the coins in-game with the overlay or in the client?
2. Have you recently changed the payment method or the card connected to EA?
3. Can you check that the region is displaying the correct one for you?

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I'd also add, if you're using a VPN while playing, to turn it off and try again.

Thanks, 

EA_Lanna