Unable to ready up and no player bar over legend in lobby

PLEASE HELP ME!! So for a while I've had an issue where I'll load the game up and in the lobby I don't have the player bar where my name and level would usually be. Sometimes I have an error before even getting that far saying "this profile is not permitted to play online". When I eventually get past this I am unable to ready up and even solo it says party not ready when I try. Its become completely unplayable for me. I've factory rest my xbox one, I've re installed the game, tried every single fix that I have come across and nothing is working.