Forum Discussion

BOT_destroyer69's avatar
BOT_destroyer69
2 years ago
Solved

Unban request

A while ago my ea/apex account was banned for no apperent reason i just launched apex on my nintendo switch and i saw my account was banned i first tought it was a error but after a few attempts i re...
dltmdals3568's avatar
dltmdals3568
Seasoned Traveler
2 years ago
@KipsPR I'm the same
They've helped me get my account back, and they're aware that my account has been suspended by a hacker

Hacker Using Illegal Programs = Using Illegal Programs in Your Account = Ban

You are still maintaining this stance and will never release the suspension of your account.
KipsPR's avatar
KipsPR
2 years ago

Yea their Reasoning is tbh just pure [Edited], they should have understanding for their community and customers, and use common sense and reasoning as an extra backbone into bans, the fact that they can acknowledge that it wasn't us, that it was someone that stole our account, and have proof we didn't break TOS, then still keep our bans active even after we verify we have our accounts back is just wrong and straight unprofessional, and as far as I see it, EA Support and the TOS Team are failing as teams, this is unacceptable and unreasonable.

Tbh if they don't fix this, I'm probably gonna get my bank to take back the charges that were used on my account, since as far as I see, I've been scammed out of my money.

Do better EA Support and TOS Team, this is messed up and just plain wrong, and I know I'm not the only victim.

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