Forum Discussion

3 years ago

Solved

Unfairly banned, case dropped by support

Last week I logged into apex legends for the first time in a long time, last time I actively played it was close to launch in 2019 i believe?, but then as I was getting ready to queue up my friends I...

OldTreeCreeper
3 years ago
@WiseTheRumGone
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans or being hacked, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
But it seems that you have exhausted the appeals process and theban is permanent.
If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

WiseTheRumGone

3 years ago

@OldTreeCreeper all the info they gave me was in that screenshot they gave me, like I posted earlier I have no history of any bans.

I don't think I've been hacked, but I don't know that because they arent telling me anything.

OldTreeCreeper

Hero+

3 years ago

@WiseTheRumGone if I were you I'd try to find the og email that has any details EA will give you.

Saying that, you can appeal a ban a number of times.

Your screenshot said you've had 2 appeals (investigations).

WiseTheRumGone
3 years ago
@OldTreeCreeper il wait a bit more for if they answer the email I sent yesterday, il make a new appeal then if they don't.

but in any case, if that does not work is there any other way I can contact EA support? live chat or a voice call, anthing
- OldTreeCreeper
  Hero+
  3 years ago
  @WiseTheRumGone Unfortunatly there is no other way to contact the tos team. I understand from other posters that things like this can take time for a reply, and can be very frustrating.
  Best of luck.