Re: How to get help with Apex Legends account bans and suspensions

I’m posting here because the appeal inbox is not monitored, and my appeals keep getting the same generic rejection. I need an actual human being to review my case.

My EA account was banned in Apex Legends for “cheating.” I did not cheat. I have never used unauthorized software, modified game data, exploited bugs, win-traded, or shared my account. I am a legitimate/clean player.

I strongly suspect my account was compromised and used by someone else for malicious activity, possibly unauthorized transactions or cheating without my knowledge. If that happened, I am the victim. Punishing me with a ban while ignoring the account-compromise angle is wrong.

The reply I received says the penalty was “applied correctly,” but gives zero specifics and hides behind “we don’t disclose detection methods.” I am not asking for your detection methods. I am asking you to check basic account access history: login IPs, devices, locations, and transaction activity around the time of the ban. That is a normal investigation, not a secret.

I also suspect this was handled by an automated/AI system or a template, despite the claim that a trained person reviewed it. The response is copy-paste nonsense. I demand escalation to a senior human ToS specialist and a real review of the account-compromise evidence.

Frankly, EA is the worst platform I have ever dealt with. It feels like EA only cares about content creators and high-profile players. Ordinary players and clean players get ignored, and appeals get the same automatic replies. That is unacceptable.

I request:

1、A real human review, not another template.

2、Verification of login/IP/device/transaction history.

3、Lift the ban if the activity was unauthorized, and help secure the account.

I can provide proof of ownership and account-access details. Please do not close this with another generic reply. An EA staff member or community manager, please escalate this to the Terms of Service team.